Moving APT
Moving APT Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Moving APT has 2.4 star rating based on 39 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Customer support, On time delivery, Packaging.
Cons: Customer represenatives lied and continued to lie, Deceitful practices, Slow delivery.Recent recommendations regarding this business are as follows: "Terrible", "READ THIS REVIEW AND SAVE YOURSELF", "AVOID! Hire a real moving company. I wish I did.".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Moving APT has 2.4 star rating based on 39 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Customer support, On time delivery, Packaging.
Cons: Customer represenatives lied and continued to lie, Deceitful practices, Slow delivery.Recent recommendations regarding this business are as follows: "Terrible", "READ THIS REVIEW AND SAVE YOURSELF", "AVOID! Hire a real moving company. I wish I did.".
Most users ask Moving APT for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Turnaround Time. The price level of this organization is medium according to consumer reviews.
Media from reviews
Terrible Moving Co
- Cancellation last minute
Preferred solution: A financial compensation since it cost me over $2,000 more for last minute moving on holiday weekend
User's recommendation: Terrible
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCompany is a fraud
- Customer represenatives lied and continued to lie
- Illegal practices
Preferred solution: Let the company propose a solution
User's recommendation: AVOID!!!! Hire a real moving company. I wish I did.
Please save yourself from this ratchet company
Moving APT would have to be the WORST, UNPROFESSIONAL, DISHONEST and DISRESPECTFUL brokers I have had the pleasure of working with on my most recent long distance move. From lying about verbiage on contracts and checklist sheets to not properly recording calls for quality assurance.
Why make a note at the beginning of calls saying that they are beginning recorded? When actually they arent and you are not able to properly watch and or train your sales specialist when things go bad... especially when there are large amounts of money involved and customers personal belongings. Rachel Johnson is supposed to be their top specialist but yet she lied from the very beginning about payment options.
I gave her my card number in confidence that I would be able to use this same card at delivery to receive my items and she agreed on numerous accounts that this would be more than fine. Fast forward, when it comes time to pay turns out this is not fine!! Why lie about something so small? Then she became unresponsive when I needed support in speaking to dispatchers.
How convenient for her? Moving APT must be very low budget in the people they hire and their training programs must be non existent. Moving is an important and stressful time in a customers life and to know that they could be shafted and lied to by the broker company does not make it any more less difficult. Future customers please save yourself the headache in dealing with such a ratchet company and find a more reliable broker!
Listen to these poor reviews, these customers are not lying!! I wish I wouldve taken heed and took my money elsewhere!
User's recommendation: READ THIS REVIEW AND SAVE YOURSELF
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNightmare left me feeling humiliated
I have never felt more frustrated and humiliated in my life. There were guys sleeping in the truck that delivered my things. The people who came to deliver my things were almost surely homeless (asked to use my bathroom multiple times and for a prolonged periods of...
$3000+ value and a lot of personal memorabilia. No one has reached out to me. Before they take your deposit, they are going to be extremely nice to you. After they take your NONREFUNDABLE deposit, you become less than human to them.
I had called with one request - that my furniture be delivered to my new city on or before September 27th as I was starting a new job the following Monday, September 30th. The rep I spoke with, Rachel Johnson, made multiple assurances that I was going to receive my things between Wednesday and Friday of that week, but "worst case scenario" was September 30th. Based on her promises, I booked a flight to get there Wednesday morning. Turns out, Rachel (and later her colleague Ron) were heartless salespeople not caring in the least about my new job and most of what they said was untrue.
In fact, Rachel's OWN MANAGER, Jia, said that most of what Rachel had promised me was illegal. When I told Jia that she is welcome to listen to my recorded conversations with Rachel, in which Rachel told me the exact opposite of what turned out to be the case, Jia laughed in my face and said, "you really think we record all of those?!" Same issues with the movers working for Pioneer, including Rocky, whom I tipped generously and whose colleague I donated $350+ worth of clothes and children's toys to (for his kids). Fast forward to that "worst case scenario" Friday -- I had not heard a word and no one would pick up their phones. Finally I got through to someone and it turned out that my things were STILL IN TEXAS!
Imagine my horror as I was in an empty apartment with no work clothes on FRIDAY NIGHT TO START WORK MONDAY MORNING only to be laughed at when I asked if they are getting close and told that my stuff was in Texas and they don't know when it'll make it to New York. I had to spend hundreds of dollars on new stuff. I spent my first week of my new job sleeping on an air mattress. To add salt to the wound, apparently there were at least 10 things that I had to be charged for that were not mentioned upfront.
Then, there I was, day after day, waiting. Leaving MY NEW JOB early or in the middle of the day to go wait for movers who never showed up. Finally (I think it was the 5th day they had said that "Today is the day!!!") they said they would be there at 9 AM. They finally showed up at 3 PM and were rude and awfully messy.
The situation in the truck was simply inhumane. There were people sleeping on the floor. One of the guys told me that his friend John "picks him up" "every time he's in town." Imagine what happens if that guy hurts himself in your apartment. He doesn't work for either the broker or the subcontractor, so you are on the hook.
This is the most disgusting, illegal operation I have ever seen in the United States.Of the boxes that did arrive, most were in pitiful condition. At least three of were bottomed out with half of the contents spilled and gone; others were obviously opened, rampaged through, and re-sealed; everything smelled terrible and was dusty. I spent the weekend washing and had to pay hundreds for professional cleaning of most of my clothes and linens, as well as my now ruined $6k couch. The day my things came, was so exhausted that I just wanted to sleep on a normal bed; only to start sneezing as soon as I touched the bed.
I had explained to the agents that I had a TempurPedic mattress and Rachel promised a "free mattress cover" in addition to "all the general packing!" Guess how my mattress arrived. One sad plastic piece over it, entirely torn apart.
So my mattress needed to be professionally cleaned. It took me a week to gather some energy because I fell physically sick from all the dirt and stress associated with the move.
- Illegal practices
- Deceitful practices
- High prices
Preferred solution: Full Refund + Value of my Losses
ABSOLUTELY RUN!! DO NOT USE THEM!!!!
For starters movers were a day late. they broke so much stuff.
photos attached are enough of an explanation. But really? How do you do that to a freezer? 90% of the stuff broke, we paid extra for them to pack.
They also didnt deliver some items. But they offered us $200 for over $2000 worth of stuff. It was also delivered 3 days late. the claims process is a joke.
We have been fighting for 2 months over this. It was denied because I did not scan back BLANK pages. Then they wanted me to resubmit everything that took 3 hours to begin with. MovingApt offered $100 reimbursement.
With that, had to sign a waiver, agreeing to remove bad reviews and mark BBB as resolved. No thanks. All of this is not their problem (they sent an email, and once again they claims people are reprocessing the claim- so they did their part), as they say the contract is with the company they sent to get the stuff and damaged it all, who will not respond! I want to think all the good reviews on here were offered something to write them, since in order to get the $100 they agreed to pay us once they verify we have removed bad reviews.
screenshot of letter below as well...
Company is a JOKE!! DO NOT USE THEM!!!!!
- Customer support
- Deceitful practices
- Slow delivery
Preferred solution: Full refund
DO NOT USE!!!!!
Preferred solution: Let the company propose a solution
You’re better off burning your things
- Packing
- Deceitful practices
- Very dishonest
Preferred solution: Price reduction
Duplicitous practices, still missing my flat screen TV
- Customer support
Preferred solution: Deliver product or service ordered
Inaccurate information
Well, my items have been delivered and many of my boxes were crushed or damaged on the bottom with large tears in the boxes with the packing being actively extruded. Items were lost, especially the bottom posts to connect my footboard and headboard to my bed, making me have nonfunctional bedframe.
Many things that were sentimental were broken.
I have been promised some compensation if I change my review. I posted pictures on google of some of my boxes.
- You can pay by credit card
- Dishonest quote
- Customer represenatives lied and continued to lie
- Slow delivery
Preferred solution: Change of practice to provide accurate information of the process of moving- that yes, your belongings go into storage and are not shipped right away.
They stole my money and disappeared
Preferred solution: Full refund
DO NOT USE THIS COMPANY
I wished that I burned my furniture before dealing with this company.
Preferred solution: Let the company propose a solution
What an incredible move
Satisfying move
They deserve adoration
It was my first move, that also across USA. It was simply daunting because I had to start all over.
Anyway, I hired Moving Apt because of the amazing reviews I have read about them and they could fit me into a very busy weekend. The crew arrived on time and started working. They packed everything with amazing skills and creativity. No detail was spared and they were very thorough.
My breakables were given extra attention. The best thing about these four men was how friendly they were. They were always smiling, even when they were carrying my huge couch. This move was supposed to be a nightmare but these movers turned it into a really nice memory.
They delivered on time too. They didn’t overcharge me and I can’t thank them enough for it.
Moving APT should not be trusted
- Would not refund our money
- Carrier attempted to extort us for money in cash
Preferred solution: Full refund
About
Moving APT has been on the market since 1999. It started with five employees and two trucks. Currently the company includes thirty men and ten trucks. Moving APT provides cross-country moving and relocating. It mostly operates throughout Colorado, Florida, Taxes, and New York. It provides residential as well as commercial services. The company provides all necessary moving supplies which packing items from boxes, bubble wrap, packing kits, paper containers to blankets, cushions, labels, and tape, etc. Moving APT also offers moving insurance as well as free estimate of all moving projects. Moving APT is based in Miami Beach, FL. It is licensed and bonded.
Moving APT is ranked 44 out of 600 in Moving and Storage category
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This review is full of inaccurate information. The customer was offered an expedited/guaranteed delivery but refused to pay for the service.
She agreed multiple times and signed documents agreeing to the standard delivery schedule.
The rep and customer service agents spent hours with the customer day after day. No calls or emails were gone unanswered.